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DHS OIG report on detainee telephone services

February 8, 2010

via Brittney Nystrom of the National Immigration Forum:

The DHS Inspector General issued a new report on telephone services for detainees, available here. They note that services are better than in recent audits, but can be improved. Of interest, they find that

“ICE operates hold rooms in their field and sub-offices which presently do not offer telephone services.”

Another finding is that despite 2008 standards requiring access to reasonably priced phones,

There continues to be a risk that detainees could be mischarged for these services.”

3 Comments leave one →
  1. Carl McGinnis permalink
    February 9, 2010 2:44 pm

    They just changed to a new phone service at the Broward Transitional Center where my friend is detained and the new system that DHS contracted with is twice as much as the old system. that is no improvement. DHS must be getting a cut of the profits some where. The entire system is corrupt. I am so tired of there lies and abuse. I am ashamed of America for what it is doing.

  2. February 9, 2010 11:50 am

    I have spent thousands of dollar on phone bills for just one detainee . . . I am incredibly not impressed by the assurances of ICE. The kind of things I’ve witnessed this past year . . . any person that can commit such acts against other human beings can not be trusted or believed.

  3. Nicole permalink
    February 9, 2010 9:48 am

    Reasonable priced are they crazy my husband has been detained for 4 weeks the cost of a 15 minute call is 7.00 and everytime you put money on your account they charged a 20 percent “service fee”. It is not fair I should at least be able to talk to him since I can’t see.

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